Help Center

How can we help?

Step-by-step guides for families and speech-language pathologists. Pick your device, or start with the basics.

Start here

New to Model Communicator, or new to AAC altogether? These three guides matter most.

Getting started

Pick a device, open the app and say a first message. About ten minutes.

Modeling: how to teach AAC

The single most important thing a parent or teacher can do, explained with everyday examples.

Troubleshooting and FAQ

No sound? Settings locked? Moving to a new iPad? Quick answers.

iPad app

The free app from the App Store. Works with no internet and no account.

iPad basics

A tour of the screen, building messages, folders, keyboards, word endings and Find Word.

iPad settings

Voices including MoCo Child and Personal Voice, help for tremor and stray touches, grid size, passcode and Guided Access.

Editing boards on iPad

Change words and pictures, use your own photos, record sounds, hide words for beginners and build new pages.

Profiles, modeling mode and backup

Share one iPad between students, back up and move boards, exchange OBF files and print a paper board.

Web app and Studio

Runs in the browser on Chromebooks, Windows, Mac and Android. Nothing to install.

Web app basics

Open the app in any browser and learn the message bar, the MoCo-60 board, keyboards and Find Word.

Web app settings

The MoCo Child voice, speech options, tile appearance, accessibility, sign-in, the activity heatmap and the passcode.

Install and offline use

The Chrome extension for Chromebooks, adding the app to a home screen, and using it without internet.

Studio

Make visual schedules, first-then boards, flashcards and full custom boards with matching symbols. Print to PDF.

For professionals

SLP guide

Trials and feature matching, a progression for hiding and revealing vocabulary, shared devices, coaching families and tracking progress.

Research

The evidence behind core vocabulary, consistent motor plans, color coding and aided language input.

For IT administrators

Deploying to school iPads and Chromebooks.

Still stuck?

Tell us what is going wrong and we will help. We read every message.

Found a bug? Report it here.